Shipping
UK Orders
All Shaded Jewellery and Outerwear in stock will be fulfilled and posted within the same day, unless otherwise stated as ‘Pre Order’ or ‘Made to Order’. If either of these then please see the product description for your estimated production time.
Upon purchasing a Shaded Hat, your chosen design is hand finished by Flo herself, including all stitching and accessorising, so please allow 1-3 days from purchasing for your hat to be made and sent. You will receive an update when your item has been despatched.
Shipping fee is size and weight dependant;
Smaller items (e.g Jewellery, Gloves etc.) are £3.50 for Royal Mail Tracked 48hr Shipping and Royal Mail Next Day Before 1pm is available at £5.
Larger items (e.g Hats & Outerwear) start from £6 for Tracked 48hr Royal Mail shipping.
Next Day Guaranteed Delivery before 1pm is also available for £10.
Your tracking number will be supplied after despatch.
All orders have the option for Free Store Pickup, if you’re able to pick up your order from our Penzance store.
International Orders
Shipping outside of the UK is simple and estimated to be delivered within 6 - 12 days. Shipping is size and weight dependant;
USA
Smaller items (e.g Jewellery, Gloves etc.) are £15.
Larger items (e.g Hats & Outerwear) are £25 as standard.
Rest Of World
Smaller items (e.g Jewellery, Gloves etc.) are £8.
Larger items (e.g Hats & Outerwear) are £18 as standard.
Please Note!
Due to new laws, orders to the USA are now posted under the terms of DDP. Shipping is therefore higher as Shaded will bear the cost of import customs clearance, import duties and taxes. Meaning you will receive your order without needing to pay any customs fees.
Orders to the Rest Of World (including the Channel Islands) are posted under the terms of DDU. It’s the buyer’s responsibility to bear the cost of import customs clearance, import duties and taxes.
RETURNS
14 Days to Return
We want you to love your Shaded piece no matter what, so if you find yourself needing another size, style or simply changed your mind, we will happily accept returns or exchange on all full priced items received within 14 days. Any returns made after this time will not be accepted.
We're more than happy to help- simply get in touch if you're in need of any styling advice, to help you reach a decision you're happy with.
As for our Jewellery, we cannot offer returns on earrings, due to hygiene reasons.
All other jewellery can be returned as standard.
T&Cs
All returns must be within 14 days of receiving order and in original condition, unworn and with labels still attached, to be accepted.
Because of the hat’s delicate shape, please return in all original packaging and protection to ensure your hat doesn’t get damaged in transit.
Sale items can be returned for exchange only.
The customer pays for return postage. We recommend using Royal Mail, but feel free to use whatever you’re comfortable with.
Return Instructions
If you would like to go ahead with a refund or exchange;
Please include a note with your order number inside and return all items back to us at;
Shaded The Label
61/62 Chapel Street
Penzance
Cornwall
TR18 4AE
We will send you an email to notify that your return has been received and after quality checks, expect payment back into your account within 3-10 days.